Contact Us
At BloomVessel.store, we are committed to providing friendly, reliable, and professional customer service. Whether you have questions before placing an order or need assistance after your purchase, our dedicated support team is always happy to help.
We understand that every customer deserves prompt communication and personalized assistance. From product recommendations and shipping updates to return requests and warranty inquiries, we strive to make every interaction simple, transparent, and stress-free.
Customer Support
BloomVessel.store
Business Address
1751 Rue Richardson
Montréal, QC H3K 1G6
Canada
Phone
(416) 340-1600
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)
Saturday: 10:00 AM – 3:00 PM (Eastern Time)
Sunday & Public Holidays: Closed
We aim to respond to most email inquiries within 24–48 business hours. During holidays, promotional events, or periods of high order volume, response times may be slightly longer, but every message is answered in the order it is received.
We Can Help With
Our customer support team is available to assist you with:
- Product information and recommendations
- Order status and tracking updates
- Shipping and delivery questions
- Returns and refund requests
- Replacement for damaged or incorrect items
- Warranty inquiries
- Wholesale and partnership opportunities
- General questions about our collections
To help us assist you more efficiently, please include your order number, the email address used during checkout, and a brief description of your request whenever you contact us.
If your inquiry concerns a damaged or incorrect item, kindly attach clear photographs of the product, packaging, and shipping label so our team can review your case as quickly as possible.
At BloomVessel.store, your satisfaction is our priority. We truly appreciate your trust and are committed to providing exceptional service alongside carefully curated products that bring timeless elegance and natural beauty into your home. Thank you for choosing BloomVessel.store—we look forward to assisting you whenever you need us.