Terms of service
Last Updated: July 23, 2026
Welcome to BloomVessel.store. These Terms of Service govern your access to and use of our website, online store, products, content, features, and services.
Throughout these Terms, the words “BloomVessel.store,” “BloomVessel,” “we,” “us,” and “our” refer to the operator of this online store. The words “you,” “your,” “customer,” and “user” refer to any person who visits the website, browses our products, submits information, or makes a purchase.
By visiting our website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms of Service and all policies referenced in them, including our Return & Refund Policy, Shipping Policy, Privacy Policy, and Legal Notice.
Please read these Terms carefully before using the website. If you do not agree with them, you should not access the website or use our services.
These Terms are designed for use on a Shopify store. Shopify allows merchants to add Terms of Service and other store policies through the Shopify admin, where they may be linked to checkout and store navigation.
1. About BloomVessel.store
BloomVessel.store is an online retailer offering decorative vases, glass terrariums, hydroponic planters, plant propagation vessels, botanical displays, candle holders, and related home décor products.
Our store is inspired by the calm, natural, and balanced qualities of Japandi interior design. However, decorative descriptions, lifestyle photographs, room settings, plants, flowers, candles, stones, and other accessories shown in product images may be included for presentation purposes only unless they are expressly listed as part of the product.
Our contact information is:
BloomVessel.store
1751 Rue Richardson
Montréal, Quebec H3K 1G6
Canada
Email: support@BloomVessel.store
Phone: (416) 340-1600
2. Eligibility to Use the Website
By agreeing to these Terms, you confirm that you have reached the age of majority in your province, territory, state, or country of residence, or that you have obtained permission from a parent or legal guardian to use this website.
You may not use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not violate any applicable law while using our services, including laws concerning intellectual property, privacy, consumer protection, product safety, export restrictions, sanctions, taxation, or electronic communications.
You must not transmit viruses, malware, harmful code, automated scripts, scraping tools, or any other technology intended to damage, disrupt, overload, copy, monitor, or interfere with our website or another user’s experience.
A breach of these Terms may result in the restriction or termination of your access to our services.
3. General Conditions
We reserve the right to refuse service, restrict access, cancel an order, or close an account where reasonably necessary, subject to applicable law.
Reasons may include suspected fraud, abusive conduct, unauthorized payment activity, inaccurate information, misuse of discounts, violation of these Terms, or attempts to interfere with the security or operation of the website.
You understand that information submitted through the website, excluding protected payment information, may be transferred through different networks and adapted to technical requirements.
Payment-card information is generally processed by authorized payment providers and is subject to encryption and security measures used by those providers.
You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any part of the website or service without our prior written permission.
Headings are included for convenience and do not limit or otherwise affect the meaning of these Terms.
4. Online Store Terms
Our website is hosted through an e-commerce platform that provides the technical infrastructure allowing us to display and sell products online.
Your use of the checkout, account, payment, shipping, and order-management functions may also be subject to technical rules and security measures imposed by Shopify or relevant third-party providers.
We do not guarantee that the website will be available continuously or without interruption. Temporary outages may occur because of maintenance, platform updates, internet failures, security incidents, hosting interruptions, or circumstances outside our reasonable control.
We may update, modify, suspend, or discontinue any feature of the website at any time, provided that doing so does not unlawfully interfere with rights already attached to a completed purchase.
5. Product Information
We make reasonable efforts to present our products accurately and clearly.
Product pages may contain information concerning materials, dimensions, colour, function, intended use, package contents, compatibility, care instructions, and decorative characteristics.
Because many items are made from glass, plastic, or decorative materials, slight variations may occur between individual units. These may include minor differences in colour, dimensions, shape, texture, bubbles, seams, surface markings, transparency, or finish.
Such variations may be normal characteristics of the production process and do not necessarily indicate a defect.
The colour displayed on your screen may differ slightly from the physical product because of monitor settings, photography, lighting, device display, and environmental conditions.
Unless expressly stated otherwise:
Plants, flowers, candles, stones, furniture, wall fixtures, strings, hanging hardware, and styling accessories shown in photographs are not included.
Measurements are approximate.
Products are intended primarily for decorative household use.
A vase described as suitable for dried flowers may not be designed to hold water.
Terrariums and glass vessels are not automatically suitable for fish or live animals merely because a supplier title or image uses aquarium-related wording.
Customers should review the full product description before ordering.
6. Glassware and Product Safety
Many BloomVessel.store products are fragile and require careful handling.
Glass products may chip, crack, or break when dropped, struck, overfilled, exposed to sudden temperature changes, or mounted incorrectly.
You are responsible for following all available product instructions and using the item in a safe and appropriate manner.
Do not assume that a glass product is:
Microwave safe
Dishwasher safe
Oven safe
Freezer safe
Suitable for boiling liquids
Suitable for an open flame
Suitable for food or beverage use
Safe for children
Suitable for fish or animals
Safe for outdoor freezing conditions
Capable of supporting heavy stones, plants, soil, or water
Unless that use is expressly confirmed on the applicable product page.
Wall-mounted and hanging products must be installed using appropriate fixtures for the wall type, product weight, and intended contents. BloomVessel.store is not responsible for damage caused by unsuitable installation, inadequate fasteners, excessive loading, or unsafe placement.
Keep fragile products away from young children and areas where they may be knocked over.
7. Accuracy of Website Information
We try to ensure that information on the website is accurate, complete, and current. However, the website may occasionally contain typographical errors, technical inaccuracies, omissions, or outdated information.
Information may relate to product descriptions, pricing, promotions, availability, delivery estimates, dimensions, or images.
We may correct errors and update information at any time. Where an error materially affects a submitted order, we will contact the customer and provide an appropriate solution consistent with applicable law.
Information on the website is provided for general commercial and informational purposes. It should not be treated as professional gardening, architectural, electrical, installation, veterinary, medical, or safety advice.
8. Prices and Taxes
All prices are displayed in the currency shown on the website or during checkout.
Prices may change without prior notice. A price change will not ordinarily affect an order that has already been validly accepted, except where a correction is required by law or agreed to by the customer.
Taxes may be calculated according to the delivery destination, billing information, product type, and applicable tax requirements.
International orders may be subject to customs duties, import taxes, brokerage charges, or handling fees imposed by the destination country or carrier. Unless expressly stated otherwise, these charges are the customer’s responsibility.
We do not control foreign customs authorities and cannot guarantee whether an international shipment will incur additional charges.
9. Orders and Contract Formation
Submitting an order does not automatically mean that the order has been accepted.
After checkout, you may receive an automated confirmation acknowledging that we received your order. This confirmation does not necessarily constitute final acceptance.
An order is generally accepted when we confirm processing, dispatch the goods, or otherwise expressly accept the transaction.
We may contact you to verify payment information, shipping details, identity, order quantity, or suspected fraud.
For online transactions governed by Quebec consumer law, merchants may be required to provide consumers with a copy of the contract in a form that can be retained and printed.
You are responsible for ensuring that all information submitted during checkout is accurate, including:
Your full name
Billing address
Shipping address
Email address
Telephone number
Product selection
Quantity
Payment details
Delivery instructions
Contact us promptly if you discover an error. We cannot guarantee that information can be changed after fulfillment has begun.
10. Right to Refuse or Cancel Orders
We may refuse or cancel an order where reasonably necessary, including when:
The product is unavailable
The listing contains a material error
Payment cannot be authorized
The transaction appears fraudulent
The shipping address is incomplete or unsupported
The order violates a purchase limit
The customer has misused promotions
Delivery is legally restricted
The order creates a safety or compliance concern
Where we cancel a paid order, we will provide a refund or other legally appropriate remedy.
Any cancellation right we exercise remains subject to applicable consumer law. Quebec rules may impose specific obligations concerning distance contracts and merchant cancellations.
11. Payment
You agree to provide current, complete, and accurate payment and billing information.
By submitting a payment method, you confirm that:
You are authorized to use it
The billing information is accurate
The payment may be charged for the full order amount
Applicable taxes, shipping, and other disclosed charges may be included
Payments may be processed by third-party payment providers. We do not directly control their approval decisions, verification procedures, chargeback processes, or service availability.
An order may be delayed or cancelled if payment authorization fails or additional verification is required.
12. Promotions and Discount Codes
Promotions, discount codes, bundles, and special offers may be subject to additional conditions.
Unless otherwise stated:
Only one discount code may be used per order.
Discounts cannot be exchanged for cash.
Discounts cannot be applied retroactively.
Expired codes will not be accepted.
Discounts may exclude certain products.
Promotions may be limited by region, customer, quantity, or time.
We may cancel or restrict a promotion where there is an obvious error, fraud, misuse, technical malfunction, or unauthorized distribution.
However, promotional representations must remain truthful and not materially misleading. Canadian competition law prohibits false or misleading marketing representations.
13. Shipping and Delivery
Shipping times displayed on the website are estimates unless expressly guaranteed.
Delays may occur because of customs, carrier disruptions, weather, holidays, incorrect addresses, peak-season volume, remote destinations, or circumstances beyond our reasonable control.
Ownership and risk may transfer according to applicable law and the shipping arrangement used for the order.
Customers are responsible for providing a deliverable address and monitoring tracking information.
Further details are provided in our Shipping Policy, which forms part of these Terms.
14. Returns, Refunds and Exchanges
Returns, refunds, replacements, and exchanges are governed by our Return & Refund Policy.
You must review that policy before returning an item. Unauthorized returns may be rejected or delayed.
Where consumer law provides rights that cannot be excluded, those legal rights take priority over any inconsistent store term.
In Quebec, a merchant that voluntarily publishes a return or exchange policy is generally expected to follow the conditions it has communicated.
15. Personal Information and Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
We may collect information required to process orders, provide customer support, prevent fraud, operate the website, comply with legal obligations, and improve our services.
Private-sector businesses conducting commercial activities in Canada may be subject to privacy requirements, including PIPEDA where applicable.
You are responsible for maintaining the confidentiality of any account password and for activity conducted through your account.
Notify us promptly if you suspect unauthorized access.
16. Third-Party Tools and Links
The website may provide access to third-party tools, payment services, reviews, social media features, maps, analytics, or external links.
We do not control every third-party service and do not guarantee its availability, accuracy, security, or suitability.
Your use of third-party services may be governed by separate terms and privacy policies.
External links are provided for convenience and do not automatically imply endorsement.
BloomVessel.store is not responsible for losses caused solely by your independent dealings with an unrelated third party, except where responsibility cannot legally be excluded.
17. Customer Reviews and Submissions
You may submit reviews, photographs, suggestions, comments, feedback, or other content.
By submitting content, you confirm that:
You own it or have permission to share it.
It is accurate and based on a genuine experience.
It does not violate another person’s rights.
It is not defamatory, fraudulent, unlawful, threatening, obscene, or misleading.
It does not contain malicious code or unauthorized advertising.
You grant BloomVessel.store a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, edit, translate, and publish submitted content for store operations and marketing, unless prohibited by law.
We may remove content that violates these Terms.
We do not promise to publish every review, but we will not knowingly represent fabricated reviews as independent customer experiences.
18. Intellectual Property
All website content, including logos, store names, text, graphics, product descriptions, layouts, photographs, icons, designs, and branding elements, is owned by BloomVessel.store, licensed to us, or used with lawful permission.
You may use the website only for personal, non-commercial shopping purposes.
You may not copy, reproduce, modify, distribute, scrape, republish, or commercially exploit website content without written permission.
Product names or trademarks belonging to third parties remain the property of their respective owners.
19. Prohibited Uses
You may not use the website:
For illegal or fraudulent activity
To violate intellectual-property rights
To harass, threaten, or discriminate against others
To submit false information
To upload malware or harmful code
To collect personal information without authorization
To scrape product data or website content
To interfere with security features
To place orders using stolen payment information
To manipulate reviews or promotions
To impersonate another person
To make false claims or abusive chargebacks
We may suspend access or take other reasonable action when prohibited activity is detected.
20. Disclaimer of Warranties
To the maximum extent permitted by law, the website and its general informational content are provided on an “as available” basis.
We do not guarantee that access will always be uninterrupted, secure, timely, or error-free.
We do not warrant that decorative products will meet every personal aesthetic expectation or match every room, plant, flower, or installation setting.
Nothing in these Terms excludes a legal warranty, statutory guarantee, or mandatory consumer right that cannot lawfully be waived.
21. Limitation of Liability
To the fullest extent permitted by applicable law, BloomVessel.store will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products.
This may include loss of profits, data, opportunity, enjoyment, or anticipated savings.
Where liability cannot be excluded, our liability will be limited only to the extent permitted by law.
Nothing in these Terms limits liability for fraud, intentional misconduct, gross negligence where legally applicable, personal injury caused by negligence, or any other liability that cannot lawfully be limited.
22. Indemnification
To the extent permitted by law, you agree to indemnify and hold BloomVessel.store harmless from third-party claims, losses, liabilities, and reasonable expenses arising directly from:
Your unlawful use of the website
Your violation of these Terms
Your infringement of another person’s rights
Your fraudulent conduct
Your misuse or unsafe modification of a product
This provision does not apply where the loss was caused by BloomVessel.store or where indemnification is prohibited by consumer law.
23. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent required.
The remaining provisions will continue in effect.
24. No Waiver
Our failure to enforce a provision of these Terms does not permanently waive our right to enforce it later.
Any waiver must be clear and applies only to the specific circumstance for which it is given.
25. Entire Agreement
These Terms, together with our published policies and any order-specific terms, form the agreement between you and BloomVessel.store concerning your use of the website and purchases from us.
They replace prior communications concerning the same subject, except for rights or obligations that cannot legally be excluded.
26. Governing Law
These Terms are governed by the laws applicable in Quebec and the federal laws of Canada that apply there, without excluding mandatory consumer protections available in the customer’s place of residence.
Any dispute should first be submitted to our customer-support team so that the parties may attempt to resolve it in good faith.
Nothing in this section prevents a consumer from bringing a claim before a court, tribunal, regulator, or consumer-protection authority where legally entitled to do so.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, products, technology, business practices, or legal obligations.
The revised version will be published on this page with a new “Last Updated” date.
Changes will not ordinarily alter the essential terms of a completed order unless required by law or accepted by the customer.
Continued use of the website after an update means that the revised Terms will apply to future use.
28. Contact Information
Questions about these Terms of Service may be sent to:
BloomVessel.store
1751 Rue Richardson
Montréal, Quebec H3K 1G6
Canada
Email: support@BloomVessel.store
Phone: (416) 340-1600
These Terms are a general e-commerce template and should be reviewed by a qualified legal professional before publication, particularly when selling to customers in multiple countries.