Refund policy
Last Updated: July 23, 2026
Thank you for shopping with BloomVessel.store. We carefully select decorative glassware, hydroponic planters, terrariums, vases, and botanical home accents designed to bring calm, balance, and natural beauty into everyday spaces.
Because many of our products are made from glass or include delicate decorative details, we encourage customers to review this Return & Refund Policy before placing an order. This policy explains the conditions under which products may be returned, exchanged, replaced, or refunded.
By purchasing from BloomVessel.store, you agree to the terms described below. Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your province, territory, state, or country. Shopify recommends that merchants review and customize their published store policies, while the Office de la protection du consommateur confirms that merchants who offer a return policy must follow the terms they publish.
1. Return Eligibility Period
BloomVessel.store accepts eligible return requests submitted within 30 calendar days of delivery.
The return period begins on the date the carrier’s tracking information confirms that the package was delivered to the shipping address provided during checkout.
To qualify for a return, you must contact us before the 30-day period expires. Sending an item back without first contacting our customer support team does not guarantee that the return will be accepted or processed.
After your return request is approved, we will provide return instructions. Approved products should be shipped within the timeframe stated in our return authorization email. Failure to send the product within that period may result in the return authorization being closed.
2. Conditions for an Eligible Return
To qualify for a standard return, the product must generally meet all of the following conditions:
The item must be unused, uninstalled, unaltered, and in substantially the same condition in which it was received.
The product must not show signs of wear, scratches, stains, residue, water exposure, soil, plant material, wax, smoke, fragrance oils, adhesives, or other substances.
The item must include all components, accessories, inserts, protective materials, and documentation originally supplied.
The product should be returned in its original packaging whenever reasonably possible.
Glass products must be securely repacked to prevent breakage during return transportation.
The customer must provide acceptable proof of purchase, such as an order number, order confirmation, receipt, or the email address used during checkout.
BloomVessel.store reserves the right to inspect all returned products before approving a refund. Products that do not satisfy the eligibility requirements may be refused, returned to the sender, or approved for only a partial refund where permitted by applicable law.
3. Starting a Return
To request a return, contact us at:
Email: support@BloomVessel.store
Phone: (416) 340-1600
Please include the following information:
Your full name
Your order number
The email address used to place the order
The name of the product you wish to return
The quantity being returned
The reason for the return
Clear photographs when the item is damaged, defective, incorrect, incomplete, or materially different from the product ordered
Our customer support team will review your request and respond with the next steps. We may request additional photographs, packaging images, shipping-label images, or a short video when necessary to evaluate damage or a product defect.
Do not send your return to the business address listed on our website unless our support team specifically instructs you to do so. Depending on the order, product, supplier, and delivery destination, the authorized return address may be different from our administrative address.
Returns sent without authorization, sent to an incorrect address, or marked “return to sender” without approval may be delayed, rejected, lost, or subject to additional costs.
4. Change-of-Mind Returns
Eligible products may be returned within the 30-day return period when you change your mind, order the wrong size or style, no longer need the product, or decide that it does not suit your space.
For change-of-mind returns, the item must remain unused and satisfy all return conditions.
Unless otherwise required by applicable law or expressly confirmed by BloomVessel.store, the customer is responsible for the cost of returning a change-of-mind item.
Original shipping charges, expedited shipping fees, customs charges, duties, taxes, gift-wrapping fees, and other optional service charges are generally non-refundable once the related service has been completed.
A change-of-mind return may be declined when the item has been filled with water, used for flowers or plants, mounted on a wall, exposed to candle wax, washed with abrasive substances, modified, painted, repaired, or otherwise used beyond what is reasonably necessary to inspect it.
5. Damaged or Broken Products
We understand that glassware and terrarium products require careful handling in transit. Although products are packaged with protective materials, damage can occasionally occur during transportation.
Inspect your package as soon as reasonably possible after delivery. If an item arrives cracked, chipped, shattered, bent, crushed, or otherwise damaged, contact us within seven calendar days of delivery.
Please provide:
A photograph of the complete item
Close-up photographs of the damaged area
Photographs of the internal packaging
Photographs of the exterior shipping box
A clear image of the shipping label
Please retain the damaged product and all original packaging until we confirm that they may be discarded. The carrier or fulfillment provider may require additional inspection or evidence.
After reviewing the claim, BloomVessel.store may offer an appropriate resolution, including:
A replacement product
A replacement component
A refund to the original payment method
Store credit
Another reasonable remedy agreed upon with the customer
Customers will not be required to pay return shipping for an item confirmed to have arrived damaged due to shipping or packaging failure, except where the damage resulted from customer handling after delivery.
Minor variations, small bubbles, subtle markings, differences in shape, or slight colour variations may naturally occur in decorative glass products and may not constitute damage or a manufacturing defect unless they materially affect the product’s intended use.
6. Defective Products
A product may be considered defective when it contains a manufacturing fault that prevents it from functioning as reasonably described.
Examples may include an unstable base caused by a production flaw, a defective hanging loop, a hole or opening that makes a vase unable to perform its advertised function, or a structural defect unrelated to accidental damage or misuse.
The following are generally not considered manufacturing defects:
Damage caused by dropping or impact
Thermal shock caused by sudden temperature changes
Damage caused by boiling water, open flame, direct heating, freezing liquids, or use outside the stated temperature range
Scratches caused by abrasive cleaners
Damage caused by improper wall mounting
Breakage caused by excessive weight
Damage caused by children, pets, plants, stones, tools, candles, or decorative fillers
Natural variations in handmade or decorative products
Normal wear and tear
Contact us as soon as you discover a possible defect. We may request photographs, measurements, videos, or other information to help determine the appropriate solution.
7. Incorrect or Missing Items
If you receive the wrong product, wrong colour, wrong size, wrong quantity, or an incomplete order, contact us within seven days of delivery.
Please do not use, install, or dispose of the product before contacting us.
After verification, we may:
Send the correct product
Send the missing item or component
Provide a prepaid return method for the incorrect item
Issue a full or partial refund
Offer another reasonable resolution
An item is not considered incorrect solely because its colour appears slightly different from the colour displayed on a screen. Display settings, lighting conditions, photography, and natural material variations may affect the appearance of a product.
8. Non-Returnable Items
Unless required by applicable law, the following products are not eligible for return:
Gift cards
Products marked as final sale
Clearance items expressly identified as non-returnable
Personalized or custom-made products
Products modified at the customer’s request
Used products
Installed or mounted products
Products damaged after delivery
Items returned with missing components
Products contaminated with soil, plant residue, candle wax, fragrance oil, chemicals, food, liquid, mould, or other substances
Products returned after the applicable return period
Products purchased from another seller, marketplace, or retailer
Products without acceptable proof of purchase
Items that cannot be safely resold for hygiene, safety, or contamination reasons
A promotional item supplied free of charge may need to be returned when the qualifying purchase is returned. If the promotional item is not returned, its advertised or reasonable value may be deducted from the refund where permitted by law.
9. Exchanges
BloomVessel.store does not guarantee direct exchanges for every item because product styles, colours, and sizes may sell out or be fulfilled from different locations.
The fastest way to obtain a different product is generally to return the eligible item and place a new order after the return has been approved.
Where available, our support team may arrange a replacement or exchange without requiring a separate purchase. Any difference in price may need to be paid or refunded.
Exchange eligibility remains subject to the same conditions and exclusions as standard returns.
10. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
BloomVessel.store will normally cover reasonable return shipping costs when we confirm that:
The wrong item was sent
The item arrived damaged
The product has a verified manufacturing defect
The order was materially incomplete
For change-of-mind returns, unsuitable style selections, incorrect customer measurements, or accidental orders, the customer is generally responsible for return shipping costs.
We strongly recommend using a trackable shipping service and retaining your shipping receipt. BloomVessel.store is not responsible for a customer return that is lost, misdirected, delayed, or damaged before reaching the authorized return facility.
Do not return a damaged glass product unless instructed to do so. In some cases, returning broken glass may create unnecessary safety risks.
11. Return Packaging
Customers are responsible for packaging approved returns securely.
Use sufficient padding, protective wrapping, and a strong outer box. Whenever possible, use the original moulded inserts, foam, sleeves, or protective materials.
Avoid allowing glass surfaces to touch one another inside the box. Empty spaces should be filled so the item cannot move during transportation.
If a product is damaged during return shipping because it was inadequately packaged, BloomVessel.store may reduce or refuse the refund to the extent permitted by law.
12. Inspection and Approval
After an approved return reaches the designated return facility, it will be inspected.
The inspection process may take approximately five to ten business days, depending on return volume, product type, and facility location.
We will notify you when the return has been received and whether the refund has been approved, partially approved, or declined.
A refund may be reduced when:
The item shows signs of use
Parts or accessories are missing
The original product packaging is significantly damaged beyond what was necessary to open the item
The product requires cleaning, repackaging, or restoration
The item was damaged due to inadequate return packaging
The product’s resale value has been reduced by customer handling
Any deduction will be assessed reasonably and only where permitted by applicable law.
13. Refund Processing
Approved refunds will generally be issued to the original payment method.
Shopify permits merchants to issue full or partial order refunds through the order-management system.
Once issued, the refund may require additional time to appear in your account. Processing times are controlled by your bank, card issuer, payment provider, or financial institution.
BloomVessel.store cannot accelerate processing after a refund has been transmitted to the payment provider.
Shipping charges are refunded only when:
The entire order is refunded because of our error
Applicable law requires reimbursement
BloomVessel.store expressly agrees to refund them
The shipping service was not provided as promised
If only part of an order is returned, the original shipping cost will generally not be refunded.
14. Late or Missing Refunds
If you have received confirmation that a refund was issued but it does not appear in your account, please:
Check the original payment account
Review pending transactions
Contact your card issuer or bank
Allow the normal processing period communicated by your payment provider
If the refund still cannot be located, contact us at support@BloomVessel.store with your order number.
We will review our records and provide any available confirmation or transaction reference.
15. Order Cancellations
Contact us as soon as possible if you wish to cancel an order.
We may be able to cancel an order before it enters processing or fulfillment. However, cancellation is not guaranteed once an order has been confirmed, prepared, transferred to a fulfillment partner, or shipped.
If the order can no longer be cancelled, you may request a return after delivery, subject to this policy.
BloomVessel.store may cancel an order when necessary because of:
Product unavailability
Pricing or listing errors
Suspected fraud
Payment authorization failure
Incorrect shipping information
Legal or regulatory restrictions
Safety concerns
An inability to deliver to the destination
When BloomVessel.store cancels a paid order, we will issue the appropriate refund unless the transaction is under lawful review or another remedy is required.
16. Refused and Undeliverable Packages
Orders refused at delivery or returned because of an incomplete address, incorrect address, failure to collect, unavailable recipient, unpaid import charge, or repeated unsuccessful delivery attempt may not qualify for a full refund.
Reasonable return transportation, handling, carrier, customs, or restocking expenses may be deducted where legally permitted.
Customers are responsible for reviewing their delivery information before placing an order and contacting us promptly if a correction is required.
17. Gifts
When an item was marked as a gift and sent directly to the recipient, an approved return may qualify for store credit where available.
When the gift purchaser requests a refund, the refund will generally be issued to the original payment method.
We may require the order number, purchaser’s email address, recipient information, or other details to verify the transaction.
18. Product Safety and Recalls
BloomVessel.store takes product safety concerns seriously.
Do not continue using a product if you believe it presents an unexpected safety risk. Contact us immediately and provide photographs and a description of the issue.
Consumer products that present a danger or are subject to a Canadian safety recall must not continue to be sold, and Canadian authorities maintain an official recall and safety-alert database.
When a product is subject to a recall or safety notice, the applicable recall instructions will take priority over ordinary return requirements.
19. Legal Consumer Rights
This policy provides BloomVessel.store’s voluntary commercial return process. It does not remove or reduce rights that cannot legally be waived.
Certain consumers may have additional cancellation, refund, chargeback, warranty, conformity, or statutory-remedy rights depending on where they live and the circumstances of the transaction.
For example, Quebec consumer-protection rules may provide specific remedies for certain online purchases when mandatory information is missing, delivery obligations are not met, or a valid statutory cancellation occurs.
Where this policy conflicts with mandatory applicable law, the mandatory law will prevail.
20. Abuse of the Return Process
BloomVessel.store may refuse, restrict, or investigate a return where there is reasonable evidence of:
Fraud
Repeated misuse of the return process
Returning a different item
False damage claims
Product substitution
Intentional product damage
Excessive unauthorized returns
Chargeback abuse
Use of altered or misleading photographs
This section does not prevent customers from exercising legitimate consumer rights or submitting genuine product complaints.
21. Changes to This Policy
We may update this Return & Refund Policy periodically to reflect changes to our business practices, products, fulfillment arrangements, legal requirements, or Shopify operations.
The version published at the time of purchase will generally apply to that order, except where a later change is legally required or more favourable to the customer.
The current version will always display its latest revision date.
22. Contact Information
Questions about returns, refunds, replacements, damaged products, or this policy may be directed to:
BloomVessel.store
1751 Rue Richardson
Montréal, Quebec H3K 1G6
Canada
Email: support@BloomVessel.store
Phone: (416) 340-1600
Please include your order number whenever contacting us about an existing purchase.
This policy is a general store-policy template and should be reviewed by a qualified legal professional before publication, particularly when selling internationally.