Shipping policy
Last Updated: July 23, 2026
Thank you for shopping at BloomVessel.store. We offer decorative vases, glass terrariums, hydroponic planters, propagation vessels, and botanical home accents inspired by the calm and natural balance of Japandi interior design.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. It also outlines customer responsibilities regarding delivery addresses, customs charges, damaged packages, delays, and lost shipments.
By placing an order through BloomVessel.store, you acknowledge and agree to the terms described below.
1. Shipping Coverage
BloomVessel.store offers shipping to customers in Canada and to eligible international destinations.
Availability may depend on:
The customer’s delivery address
Carrier service coverage
Product size and weight
Customs or import restrictions
Fulfillment-partner availability
Local transportation limitations
Product safety requirements
Some remote regions, islands, military addresses, post-office boxes, or restricted jurisdictions may not be serviceable.
If we cannot ship an order to the address provided, we will contact the customer and offer an appropriate solution, which may include changing the delivery address, removing an unavailable product, or cancelling and refunding the affected order.
2. Shipping Cost
BloomVessel.store currently provides free standard shipping worldwide on eligible orders unless a different shipping charge is clearly displayed during checkout.
Free shipping applies only to the standard shipping method offered for the destination.
Optional expedited shipping, premium delivery, remote-area surcharges, customs charges, import duties, brokerage fees, local handling fees, and other destination-specific costs may not be included unless expressly stated during checkout.
Any applicable shipping amount will be displayed before the customer completes payment.
We reserve the right to update shipping rates or promotional shipping offers for future purchases. Changes will not normally affect orders that have already been confirmed.
3. Order Processing Time
Orders generally require one to three business days for processing before shipment.
Processing may include:
Payment verification
Fraud-prevention screening
Order confirmation
Product inspection
Protective packaging
Shipping-label preparation
Transfer to the carrier or fulfillment provider
Business days generally exclude Saturdays, Sundays, public holidays, and days when carriers or fulfillment facilities are closed.
Orders placed during weekends, holidays, major promotions, or peak shopping periods may require additional processing time.
Processing time is separate from estimated delivery time.
For example, an order requiring two business days for processing and seven business days for transportation may take approximately nine business days from purchase to delivery.
4. Estimated Delivery Time
Our estimated standard delivery period is generally seven to ten business days after shipment.
This timeframe is an estimate rather than an absolute guarantee unless BloomVessel.store specifically confirms a guaranteed delivery service in writing.
Actual delivery times may vary according to:
The destination country or region
Distance from the fulfillment facility
Carrier capacity
Customs clearance
Public holidays
Weather conditions
Remote-area access
Local delivery networks
Incorrect or incomplete address details
High seasonal demand
Security inspections
Transportation interruptions
Carrier estimates commonly depend on origin, destination, service type, and other operational factors, and actual delivery times may vary.
Customers should allow additional time for international orders and deliveries to remote locations.
5. Order Confirmation
After an order is successfully submitted, the customer should receive an order-confirmation email at the address provided during checkout.
The confirmation normally includes:
The order number
Products purchased
Quantities
Billing information
Shipping information
Order total
Selected delivery method
Please review this information carefully.
If the confirmation email does not arrive, check the spam, junk, promotions, or filtered email folders before contacting us.
An order-confirmation message acknowledges that we received the order. It does not necessarily mean that the product has already shipped.
6. Shipping Confirmation and Tracking
When tracking is available, the customer will receive a shipping-confirmation email after the order has been transferred to the carrier or fulfillment provider.
The shipping confirmation may contain:
A tracking number
A tracking link
Carrier information
Shipment status
Estimated delivery information
Tracking information may require approximately two to five business days to update after the shipping label is created.
A tracking status such as “label created,” “shipment information received,” or “pre-transit” may indicate that the carrier has received electronic shipment information but has not yet completed the first physical scan.
Customers should not be concerned if tracking does not update immediately.
If tracking remains unchanged for an unusually long period, contact us at support@BloomVessel.store.
7. Multiple Packages
An order containing multiple products may be shipped in separate packages.
This may occur because:
Products are stored at different facilities
Items require different packaging
Glass products need additional protective handling
One product becomes available before another
Different carriers are used
Package-size restrictions apply
When an order is divided into multiple shipments, the customer may receive more than one tracking number and packages may arrive on different days.
Receiving only part of an order does not necessarily mean that products are missing. Review all available tracking information before contacting customer support.
Additional shipping charges will not normally be imposed solely because we choose to divide an eligible order into multiple packages.
8. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
The address should include, where applicable:
Full recipient name
Street number and street name
Apartment, suite, unit, or building number
City
Province, territory, or state
Postal or ZIP code
Country
Telephone number
Delivery instructions
BloomVessel.store is not responsible for delivery problems caused by incorrect, incomplete, outdated, or misspelled address information supplied by the customer.
Contact us immediately if an address correction is needed.
We will make reasonable efforts to update the address before fulfillment begins. However, changes cannot be guaranteed after the order has entered processing or been transferred to the carrier.
For security reasons, we may require verification before changing an address after payment.
9. Undeliverable and Returned Packages
A package may be returned to the sender or fulfillment facility when:
The address is incorrect or incomplete
The recipient is unavailable
The package is refused
The customer does not collect it
The carrier cannot access the property
Import charges remain unpaid
Delivery is attempted repeatedly without success
The address is considered unsafe or undeliverable
If a shipment is returned for reasons caused by customer-provided information or failure to receive the parcel, we may offer reshipment subject to additional shipping charges.
Alternatively, we may issue a refund for the eligible product value after deducting reasonable return-shipping, handling, carrier, customs, or administrative costs where permitted by applicable law.
Original shipping costs and completed delivery-service fees may be non-refundable.
10. Customs, Duties and Import Taxes
International orders may be inspected by customs authorities and may be subject to:
Import duties
Value-added tax
Goods and services tax
Sales tax
Customs-processing fees
Brokerage charges
Local handling fees
Other government-imposed costs
Unless expressly stated otherwise at checkout, these charges are not included in the product price and remain the customer’s responsibility.
Customs rules differ between countries, and BloomVessel.store cannot predict the exact amount that may be charged.
International packages are commonly screened before customs clearance, and carriers generally cannot control how long customs authorities hold a shipment.
Customers are responsible for reviewing the import rules of their destination before ordering.
Refusing a parcel because of import charges does not automatically qualify the customer for a full refund. Any return, customs, carrier, or handling expenses may be deducted where legally permitted.
11. Customs Delays
Customs clearance is managed by government authorities in the destination country and is outside the direct control of BloomVessel.store.
Customs may delay a shipment because of:
Routine inspection
Missing information
Import documentation
Declared-value verification
Product classification
Tax assessment
Restricted-item screening
High parcel volume
Random security review
We will provide reasonable assistance using the information available to us, but we cannot force customs authorities to release a package or guarantee a specific clearance date.
The customer may be required to contact the carrier or customs authority and provide identity, payment, or import information.
12. Delivery Attempts
Carriers may:
Leave a package at the delivery address
Place it in a mailbox or parcel locker
Deliver it to a reception desk
Leave it with an authorized person
Request a signature
Attempt redelivery
Transfer it to a local collection point
The exact delivery method is determined by the carrier, destination, package value, and local delivery practices.
Customers should monitor tracking updates and collect packages promptly when pickup is required.
BloomVessel.store cannot guarantee that a carrier will follow a specific placement request, call before delivery, or obtain a signature unless that service is expressly included.
13. Safe Delivery Location
Customers are responsible for providing a secure delivery location.
When possible, avoid sending fragile or valuable products to an address where packages may be exposed to theft, rain, extreme temperature, pets, or accidental damage.
BloomVessel.store is not responsible for a package that the carrier confirms was delivered correctly but is later stolen, misplaced, removed, or damaged at the delivery location.
However, we will assist the customer in reviewing available tracking information and, where appropriate, filing an inquiry with the carrier.
14. Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it, please:
Check the mailbox, entrance, porch, reception area, garage, parcel locker, and other safe locations
Ask household members, neighbours, building staff, or reception personnel
Review any delivery photograph or carrier notice
Confirm that the shipping address is correct
Wait until the end of the delivery day, as some carriers update tracking before completing final placement
Contact the carrier directly when possible
If the parcel is still missing, contact BloomVessel.store promptly.
We may request a written declaration, address verification, carrier claim, police report, or other information depending on the circumstances.
A replacement or refund is not automatic when tracking confirms delivery. Each claim will be reviewed individually and handled according to the available evidence and applicable consumer law.
15. Lost Shipments
A package may be considered lost when the carrier confirms it cannot be located or when tracking remains inactive beyond a reasonable investigation period.
Customers should report suspected loss as soon as possible.
We may need to open a carrier investigation before approving a replacement or refund.
Carrier investigations can take several business days or longer, depending on the destination and service provider.
If an order is confirmed lost before valid delivery, BloomVessel.store may provide:
A replacement shipment
A refund to the original payment method
Store credit
Another reasonable remedy
The available resolution may depend on stock availability, customer preference, order history, and applicable law.
16. Damaged Packages and Fragile Products
BloomVessel.store sells glass vases, terrariums, and other fragile decorative items. We use protective packaging intended to reduce the risk of damage during transportation.
Customers should inspect packages shortly after delivery.
If a product arrives cracked, chipped, shattered, crushed, or otherwise damaged, contact us within seven calendar days of delivery.
Please provide:
The order number
A photograph of the complete product
Close-up photographs of the damage
Photographs of the inner packaging
Photographs of the outer shipping box
A photograph of the shipping label
Keep the damaged item and packaging until we confirm the next step.
Do not return broken glass without authorization, as this may create a safety risk.
Damage claims are handled according to our Return & Refund Policy.
17. Shipping Delays
Although we work to provide reliable delivery estimates, delays may occur for reasons beyond our control.
These may include:
Severe weather
Natural disasters
Wildfires or flooding
Public-health restrictions
Carrier strikes
Transportation shortages
Political disruption
Customs delays
Holiday congestion
Security events
System outages
Government restrictions
Incorrect customer information
A delay does not automatically mean that an order is lost.
We will make reasonable efforts to assist customers with significantly delayed orders, including reviewing tracking and contacting fulfillment or carrier partners where appropriate.
18. Changes and Cancellations
Customers should contact us promptly to request an order change or cancellation.
We may be able to cancel or modify an order before processing begins, but we cannot guarantee changes after:
The payment is verified
The order is packed
A shipping label is created
The package is transferred to a carrier
Fulfillment begins
Once an order has shipped, it cannot normally be recalled. The customer may need to receive it and request a return under our Return & Refund Policy.
19. Product Availability
Products are subject to availability.
In rare cases, an item may become unavailable after an order is placed because of inventory errors, breakage during inspection, supplier limitations, or simultaneous purchases.
We may:
Delay the shipment while replenishment is arranged
Offer an alternative product
Ship available items separately
Cancel and refund the unavailable item
Cancel and refund the entire order where necessary
We will contact the customer when a material change is required.
20. Shipping Restrictions
BloomVessel.store may decline or cancel shipment where:
Delivery is prohibited by law
A product is restricted at the destination
The address is associated with fraud
Carrier coverage is unavailable
A safety concern exists
The order cannot clear export or import requirements
The shipment violates sanctions or trade restrictions
The product exceeds carrier limitations
Where a paid order cannot legally or reasonably be fulfilled, an appropriate refund will be issued.
21. Contacting Customer Support
For shipping questions, contact:
BloomVessel.store
1751 Rue Richardson
Montréal, Quebec H3K 1G6
Canada
Email: support@BloomVessel.store
Phone: (416) 340-1600
Please include your full name, order number, and tracking number when available.
Customer-service response times may be longer during weekends, holidays, product launches, or major promotional periods.
22. Updates to This Shipping Policy
We may revise this Shipping Policy to reflect changes in:
Carrier services
Fulfillment arrangements
Shipping destinations
Delivery estimates
Customs procedures
Business operations
Shopify features
Legal or regulatory requirements
Shopify provides merchants with the ability to publish a dedicated shipping policy through the store-policy settings.
The latest version will be published on this page with an updated revision date.
Unless required by law, changes will generally apply to future orders rather than materially altering an order already accepted.
23. Legal Rights
This Shipping Policy is intended to explain our normal delivery procedures. It does not limit consumer rights that cannot legally be excluded.
Where mandatory consumer law provides greater protection than this policy, the mandatory law will apply.
Delivery times, customs procedures, carrier liability, and available remedies may vary according to the customer’s location and applicable law.
This document is a general Shopify shipping-policy template and should be reviewed by a qualified legal professional before publication, especially when selling internationally.