Contact information
Last Updated: July 23, 2026
At BloomVessel.store, we believe exceptional customer service is just as important as the products we create. Inspired by the calm simplicity of Japandi design, our goal is to provide every customer with a smooth, transparent, and enjoyable shopping experience—from the moment you discover our collections to the day your carefully packaged order arrives at your home.
Whether you have a question before placing an order, need assistance after delivery, or simply want to learn more about our decorative glassware and botanical home décor, our customer support team is here to help.
We encourage you to contact us whenever you need assistance. Every inquiry is treated with professionalism, respect, and care.
Our Store
BloomVessel.store
BloomVessel.store specializes in thoughtfully curated home décor inspired by natural living and minimalist interiors. Our collection includes decorative glass vases, hydroponic planters, propagation stations, terrariums, hanging glass décor, and elegant botanical accessories designed to create peaceful and welcoming spaces.
Our philosophy combines timeless craftsmanship with modern simplicity, offering products that complement Scandinavian and Japanese-inspired interiors while celebrating the beauty of nature.
We are committed to providing reliable service, quality products, and responsive customer support for customers around the world.
Business Address
BloomVessel.store
1751 Rue Richardson
Montréal, QC H3K 1G6
Canada
Please note that this address is our business correspondence location.
To ensure efficient handling of returns, exchanges, warranty requests, or replacement claims, please contact our customer support team before sending any product back.
Return packages sent without prior authorization may experience delays or may not be accepted.
Customer Support Email
Email is the fastest and most efficient way to reach our customer support specialists.
You may contact us regarding:
Order status
Shipping updates
Tracking information
Return requests
Refund inquiries
Product questions
Replacement requests
Damaged deliveries
Incorrect items
Warranty concerns
Website assistance
General feedback
When contacting us, please include your order number whenever possible. This helps us locate your order more quickly and provide faster assistance.
We aim to respond to most emails within 24–48 business hours.
Response times may be slightly longer during weekends, public holidays, or high-volume sales events.
Customer Service Phone
Telephone
(416) 340-1600
If you prefer speaking with a member of our support team, you may contact us during our regular customer service hours.
Phone support is intended for:
General product information
Order assistance
Shipping questions
Delivery concerns
Account support
Return guidance
Urgent customer inquiries
If all representatives are assisting other customers, please leave a voicemail with your name, phone number, and order number. We will return your call as soon as possible.
Customer Service Hours
Our support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM
Eastern Time (ET)
Saturday
10:00 AM – 3:00 PM
Eastern Time (ET)
Sunday & Public Holidays
Closed
Messages received outside business hours will be answered on the next available business day.
Order Support
If you need help with an existing order, please include:
Your full name
Order number
Email address used during checkout
Product name
Description of your request
Photographs if your inquiry involves damaged or incorrect items
Providing complete information allows us to investigate your request more efficiently and reduce response times.
Shipping Assistance
If your order is still in transit, we are happy to help with:
Tracking updates
Delivery estimates
Shipping delays
Address corrections (before shipment whenever possible)
Lost package investigations
Carrier inquiries
Multiple-package shipments
Please remember that international deliveries may occasionally experience customs processing or carrier delays that are outside our direct control.
Our team will gladly assist you in communicating with the shipping provider whenever additional information is available.
Returns & Refund Support
If you would like to return an item, please contact us before sending any product.
Our support specialists can assist with:
Return authorization
Replacement requests
Refund processing
Damaged shipments
Manufacturing defects
Incorrect products
Missing items
Eligible returns
To help us process your request quickly, please provide photographs of the product and its packaging whenever applicable.
Product Questions
Not sure which vase or planter is right for your home?
Our team is happy to answer questions about:
Product dimensions
Glass materials
Plant compatibility
Hydroponic growing
Decor recommendations
Color selection
Display ideas
Care instructions
Styling suggestions
We want every customer to feel confident before making a purchase.
Wholesale & Business Inquiries
BloomVessel.store welcomes inquiries from:
Interior designers
Home staging professionals
Retail businesses
Event decorators
Wedding planners
Hospitality companies
Corporate gift buyers
For wholesale opportunities, larger orders, or commercial partnerships, please contact us by email with details about your project.
Our team will review your request and respond as soon as possible.
Media & Collaboration
If you represent a publication, content creator, photographer, designer, or brand interested in collaborating with BloomVessel.store, we would love to hear from you.
Potential collaborations may include:
Home décor features
Interior styling
Product photography
Social media partnerships
Brand collaborations
Lifestyle content
Editorial opportunities
Please include relevant information about your proposal when contacting us.
Customer Satisfaction
Your satisfaction is extremely important to us.
If your shopping experience does not meet your expectations, please contact us before leaving a review or initiating a payment dispute.
Most concerns can be resolved quickly through direct communication.
Our goal is always to provide fair, transparent, and customer-focused solutions whenever possible.
Privacy & Security
Any personal information you provide while communicating with BloomVessel.store is handled responsibly and used only for purposes such as:
Processing your order
Providing customer support
Responding to inquiries
Managing returns
Improving our services
Meeting legal obligations
We never ask customers to send sensitive payment information through email.
If you receive suspicious messages claiming to represent BloomVessel.store, please contact us immediately.
Stay Connected
We continue to expand our collection of elegant glass décor, botanical accessories, and Japandi-inspired home accents.
We encourage you to visit our website regularly to discover new arrivals, seasonal collections, decorating inspiration, and carefully curated products designed to bring simplicity, warmth, and natural beauty into your home.
Contact Us
BloomVessel.store
1751 Rue Richardson
Montréal, QC H3K 1G6
Canada
Email: support@BloomVessel.store
Phone: (416) 340-1600
We sincerely appreciate your trust in BloomVessel.store and look forward to helping you create beautiful living spaces filled with timeless design, natural elegance, and peaceful botanical inspiration.